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Terms & Conditions

Booking 
- Payments must be received in full or in part when booking online. Any remaining payment must be paid by bank transfer before the course/workshop start date. 

Cancellations
These must be received at least two weeks before the workshop starts to receive a full refund.  
Payment cannot be refunded if places are cancelled later that this date.

Young Creatives & After School Clubs
​​If you cancel your place 14 days prior to the programme start date (e.g. by the first date of the block) you will receive a full refund. 
If you cancel your place 7 days prior to the programme start date (e.g. by the first date of the block) you will receive a 60% refund as by this time we are likely to have purchased materials.
We will not be able to refund cancellations received later than 7 days prior to the programme start date.

Summer Holiday Programme Policy

All Summer Holiday Programme clubs must be booked online, in person or via email/telephone. Due to materials & adult to child ratios we cannot take walk-in bookings. 

When booking online a deposit is taken, the remaining balance must be paid by bank transfer to secure your place. Payment must be received  2 weeks before the first date your child/children will attend.

 

Cancellations 
If you cancel your place by 5pm, 14 days prior to the start date (e.g. by the first date attending) you will receive a full refund. 
If you cancel your place by 5pm,  7 days prior to the start date (e.g. by the first date attending) you will receive a 50% refund as by this time we are likely to have purchased materials.
We will not be able to refund cancellations received later than 7 days prior to the programme start date.

Example: If you wish to cancel for a class starting 1st July, you must cancel before 5pm on 17th June to receive a full refund. After 5pm is outside our working hours - to maintain work/life balance we try not to answer work calls or emails during family time, so if we do not receive notice before 5pm you will only be eligible for a 50% refund

There are no refund exceptions for those who book during the 14 day or 7 day period - please do book as early as possible. 

Emergency Contacts & First Aid 
We have qualified first aiders for all courses. 
After booking you will be sent an emergency contact form, please include: 
- At least 2 contact numbers, for someone who is based/staying locally & who will be able to come and pick up your child if they are sick, injured or need to go home. 
- Any medical information we may need, including everyday ailments (such as hayfever, skin allergies etc) & behavioural or mental health conditions (such as autism, sensory issues, low self esteem etc) 

We do our best to make sure all activities are as inclusive as possible - particularly given the positive effects of creativity on mental health & well being. If you feel your child would benefit from our activities but have concerns or requirements please do get in touch to discuss with us. 

Damage & Breakages 
There are of course everyday damages (e.g. breaking machine needles, cosmetic damage etc) which can occur during kids courses and activities. Strict instructions on equipment usage is given &  we monitor all activity thoroughly. 
If damage to equipment occurs due to misuse or destructive behaviour you may be required to contribute to the cost of repairs

 

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